Introduction

This website, Hopecom.org, is operated by HopeCom, a nonprofit organization based in Vietnam as HopeCom Foundation.

By accessing this website or submitting any forms on this site, you agree to this Privacy Policy and our Terms of Use and consent to the collection and use of any information you provide. 
If you don’t agree to this Privacy Policy or our Terms of Use, please do not access or use our services.
We may update these policies from time to time, and if we make any significant changes to the rules that govern this site or the way we treat your personal information, we will send notice either to the website or your email address. Your continued use of the site following the posting of changes to the Terms will mean that you accept and agree to the changes. We encourage you to visit this page regularly to review it.

These policies apply to everyone who uses this website.

If you have any questions about our policies, or would like to unsubscribe, you can send email to us at:  contact@Hopecom.org hoặc hopecom.vn@gmail.com

Information we collect from you

We collect, store, and use the following personal information you directly give us when you take action online or by SMS, donate, create your own petition, volunteer, or contact us.

Personal information we collect when you take action:

• Your name, email address, zip code, country, language preference, IP address, comments, personalized messages to targets, and any other information you share when you join HopeCom or sign a campaign, like your postal address and telephone number.
• Details of any donations you make to HopeCom, including the amount, currency, and method of payment. We do not store your credit card information or banking details -- that’s done through our payment processors.
• The history of petitions you sign or share with others and petitions you create on our Community Petitions platform.
• Your responses to optional polls or surveys that we may ask you to complete.
• Other information you voluntarily submit in a form on the site or that you share when you contact us.

We may also collect:

 

• Information you choose to save by signing up for the Donate function, which allows you to instantly donate to a campaign.
• Your social media account IDs and information shared with us via your social media accounts.
• Your third-party authentication status if you visit the website from a mobile application, (i.e. whether you are presently logged into Facebook or other social media accounts).
• Data relating to whether you open our emails, click our email links, sign or share petitions, and if the people you shared with sign our petitions.
• Images, photographs, or video you upload to the site.
• Your geolocation based on your IP address in order to send you targeted content about campaigns in your area.

We also collect from all visitors:

 

• Technical information about your use of the website, browser type and version, and operating system.
• Your IP Address.
• Our Cookie describes how we collect information via cookies, pixel tags, and other technologies and how to control your Cookie Settings. 

If you are under the age of 16, please ask your parent/guardian for their consent before submitting your personal information to this site. If we have reason to believe that someone is underage and we have collected their personal information without proper consent, we will delete that information in a reasonable period of time.
 
The way we process with your information

We use the personal information we collect from you to shape our campaigns, communicate with decision makers & the media, refine your experience, improve the site, innovate our technology, and optimize ways to forward the HopeCom mission.

If you sign, share, or donate, we use your personal information to:

 

• Send you information about our work via any channels you’ve consented to: email, phone/SMS, and/or social media messaging. 
• Highlight your participation in a campaign by displaying your first name and first initial of your last name, country, and the campaign you took action on in our live activity feeds.

If you do not wish to have your name and country publicly associated with a particular campaign, please do not sign or post on that campaign.

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• Give you opportunities to get involved in campaigns, fundraisers, and special projects, to provide you information about HopeCom’s work, and to make it easier for you to share with your social networks.
• Notify decision makers, political candidates, news publications, and the general public when you sign a petition, send a message using our tools, or otherwise join a petition campaign.
• Create targeted marketing campaigns to promote our work and engage the public with particular campaigns, reliefs and petitions.
• Verify your identity and send you an email to thank you for signing or donating.
• Give you the opportunity to sign campaigns directly from your inbox with one click.

We may use the personal information of all visitors of the site to:

 

• Answer your queries.
• Administer & improve the site and optimize our technology.
• Analyze how you use the site using tools like Google Analytics and other tools to help us test the performance of content and site functionality, understand traffic patterns, and know if there are problems with the site.

Please note that when you sign a petition, send a message, make a donation, or take any action on this site, we create a virtual user account for you where you can update your personal contact information and preferences so that we can better communicate with you to achieve the HopeCom mission. You can control your preferences on your Profile page. 

Information sharing

HopeCom does not rent or sell your personal information and we will only share it with the parties described below, as required by law, or with trusted third parties with your permission.
The decision makers or Targets of HopeCom campaigns: When you sign a petition, the target of the campaign is sent a final list including the name, city, country, and any comments of everyone who signed. Where the target is a government body or official that requires petition signers to be constituents, we may also provide your postal code and full address.

HopeCom volunteers and event hosts: From time to time, HopeCom volunteers or event hosts may have access to your contact information, including your name, email address, telephone number, and social media account IDs, to reach out to you about a specific campaign or event. They may contact you directly or through an HopeCom or third-party contact tool at HopeCom’s direction.

HopeCom Community Petition creators: When you sign a petition created on the HopeCom Community Petitions platform, we provide your name, city, and country to the petition creator so they can deliver it to the campaign target. Sometimes, we allow petition creators to use an email tool we control to contact signers.
Collaborating organizations & the media: Sometimes we work with the media or other groups to amplify our impact. In these cases, we may share your name, city, country, and any comments you have made when signing a petition with our partners to submit to a campaign target.

Service providers: We work with a wide range of service providers, notably our database administrators, cloud computing services, help desk services, advertising services, data analysts, application service providers, bulk SMS services, phone banking services, and other non-governmental organizations. These providers work under strict confidentiality agreements. We do not authorize them to use or disclose your personal information except in connection with providing their services. Please note that we also use survey applications on external platforms, to collect information from those who voluntarily fill out our surveys on these platforms. The personal information of survey participants will be transferred to HopeCom and is subject to this Privacy Policy.

Payment processors: We work with PayPal, Nganluong and others to help process credit card transactions and other payment methods when you donate to HopeCom. These payment processors will store certain personal information about you. Please refer to their privacy policies to learn more about how they use your personal information. If you choose to become an HopeCom contributor, your payment information will be stored with your chosen payment processor, and you will give HopeCom explicit permission to trigger donations. HopeCom does not store your credit card account number or banking details. 

Facebook marketing: We may use your email address and Facebook ID to participate in Facebook’s Custom Audience and Lookalike Audience programs, which enable us to display campaign promotions to both existing and prospective members when they visit. To do this, we first send a digital fingerprint of your data to Facebook -- not your actual personal information -- and they check if it matches a fingerprint of their data. If you’re a match, HopeCom campaign promotions may then appear when you access Facebook. Facebook deletes this information (a) if it does not match with a Facebook account or (b) after they confirm you are a registered account holder. For more detailed information please see https://www.facebook.com/business/help/744354708981227 and Facebook’s data policy at https://en-gb.facebook.com/policy.php.
Other marketing: Based on your use of this site, we may use cookies to target you for other campaign promotions on Facebook, Google, or other online services.

Affiliated Third Parties: In the future, we may transfer your personal information to a third party as a result of a merger, acquisition, reorganization or similar transaction. We will continue to ensure the confidentiality of any personal information and give you notice before personal information is transferred. If there are material changes in relation to the processing of your personal information, we will give you an opportunity to consent to such changes.
Protection of HopeCom and others: We will share personal information with companies, organizations, or individuals outside of HopeCom if we have a good-faith belief that access, use, preservation, or disclosure of your personal information is reasonably necessary to detect or protect against fraud or security issues, enforce our Terms of Use, meet any enforceable government request or court order, defend against legal claims, or protect against harm to the legal rights or safety of HopeCom, the HopeCom staff, or members of the HopeCom community.

We keep your information safe

HopeCom is a no – border organization with members and staff around the world, so your information may be transferred and stored across borders.
We use standard industry practices, such as firewalls and encryption, to safeguard your personally identifiable information against unauthorized access, alteration, disclosure, misuse, or destruction. All donations, including the transmission of payment details and other personal information, are handled over secure, encrypted connections. We take reasonable steps to ensure that cross-border data transfers comply with existing data protection laws, such as working with third party processors certified in the area Privacy Shield frameworks or with those that use standard contractual clauses that bind parties to protect the privacy and security of data.
We hold on to your personal information for as long as is necessary for the purpose(s) for which it was collected, unless otherwise required by law. If you request that we stop sending you updates and other communications or delete your information, we will honor your request and keep the minimum amount of information possible to prevent fraud and to help ensure that you are not contacted again.

Personal information can be updated

You can review and update your personal information via your Profile page or simply contact us if you have other data access requests. 
Please note that where we rely on your consent to use your personal information, all users worldwide have the right to withdraw that consent at any time. This includes the option to unsubscribe from our email list at any time or to contact us to request to be excluded from our online campaign promotion lists or text messaging.
What is the lawful basis for processing your information?
When we process your personal information for the purposes set out in this Privacy Policy, we may rely on one or more of the following legal bases:
Consent: We will ask for your consent to use your information to send you details about our campaigns, fundraisers, and action opportunities, for targeted advertising and profiling, and if you ever share sensitive personal information with us.
Contractual relationships: When you donate to us, apply for employment, or otherwise enter into a contract with us, we’ll need to process your personal information.
Legal obligations: When strictly necessary, we’ll process your personal information due to a binding legal obligation on us.
Legitimate interests: So long as our use is fair, balanced, and doesn’t unduly impact your rights, we will collect and process your personal information when we have a legitimate interest that serves the HopeCom mission, our services, or our activities.
Processing your Sensitive Personal Data: We do not seek to collect or otherwise process your sensitive personal information (i.e. about race or ethnicity, political opinions, religious or philosophical beliefs, etc.) except where:
the processing is required or permitted by applicable law; or
we have obtained your prior explicit consent - for example, when you volunteer to complete an opinion survey.

Personal information we collect about third parties

To further our mission, HopeCom may collect, store, and process the personal information of third parties for public interest purposes: to report on matters of public concern, to public environment, and to equip decision makers with critical information and analysis.
For these purposes, we may collect, alone or in collaboration with trusted third parties, individual’s name, contact, and other identifying information, images, photographs, audio, or video, social media account profiles and information posted or shared via such accounts.
We may collect such data from a variety of sources including, but not limited to, publicly available information, information provided by HopeCom members or others participating in our work, social media platforms and APIs, research databases, fact-checking organizations, and platform analysis software. We’ll keep such data secure and review its retention to ensure its processing remains necessary to our public interest purposes.
We’ll only process such data for purposes permitted under Vietnam law, for example where the processing serves our public interest purposes and does not unfairly affect the rights of others, or has been made public by the individuals concerned.
However, we may not be able to comply with a request where these rights are subject to an exception, for example where we are processing data for journalistic or academic purposes. Other exceptions include where the use of the personal data is in connection with the prevention and detection of crime or where it is legally privileged.
We will disclose third party data, in the following circumstances: if there is a compelling reason as described above in Sharing your information; as described below; or if aligned with our public interest purposes, we may share data with social media platforms, media organizations, fact-checking organizations, decision-makers, and regulatory and law enforcement agencies.

Protection of HopeCom and Others

We believe you should have a reasonable expectation of privacy in information you disclose online that is not clearly intended for public dissemination. Where possible, we may attempt to defend this principle even though most jurisdictions currently take the opposition position.
We may attempt not to disclose material in response to overzealous or inappropriate requests. When we have a good faith belief that the law compels us to do so or when we think justice would be served, we may cooperate with law enforcement authorities or court orders requesting or directing us to disclose personal information of any user of this site. Should this happen we will attempt to provide you with notice before we disclose your personal information, unless there is a compelling reason to do otherwise as described above in Sharing Your Information
Links to third party websites
We may provide links to other websites. This Privacy Policy covers only HopeCom sites. We have no control over external websites and are not responsible for their content or privacy practices. Please read the terms of use and privacy policies for any third party sites you visit via links from this site.
Unsubscribe?
If at any time you would like to unsubscribe from our email list, you may do so via your Profile or just contact us, which is also included in every campaign email that you receive from us.
More information
If you have any questions about this Privacy Policy, your personal information, or data protection on this site, you can contact our Support Team. For your protection, we may only share and update the personal information associated with the specific email address that you use to send us your request, and we may need to verify your identity before doing so. We will comply with such requests in a reasonably timely manner. Please do not send sensitive personal information, passwords, banking details, or credit/debit card details via email.

If you have any questions about our policies, or would like to unsubscribe, you can send email to us at:  contact@Hopecom.org hoặc hopecom.vn@gmail.com